Good Word of Mouth Begins with a Great 1st Impression

In every Pizza with the Pastor gathering I have ever held for newcomers I would ask the same question, “What did you notice first when you came to our church?

Without fail I would hear repeatedly, “How warmly I was welcomed.”

I would convey that story often to our Hospitality, Ushering, Greeting, and Security (HUGS) Team […]

Little Fails Can Be Epic

I hear a lot about “epic fails” these days. Typically, that means something has gone very wrong – and ended up on YouTube or Facebook. The truck was too tall for the underpass and it took out the bridge. The boat sank because it took on sixteen too many passengers. The kid broke his […]

Hospitality Begins with Signage

Think about times you’ve been embarrassed.  What was the context?  How did you feel?

It wasn’t good, was it?  Being embarrassed is a terrible feeling.  When I’m embarrassed, I’m tempted to turn around and run.  And that’s what I see from you too!

I hang out at a coffeehouse where there’s great service and lively conversation.  […]

8 Crucial Steps to Church Hospitality that Transforms Lives

Every church says they are friendly (hospitable), but that usually is true only among church members themselves.  The experience of the stranger, of the first time visitor, is often very far from a sense of being welcomed.
Let’s be honest.  The call to make disciples and the kingdom goal is at stake here.  It isn’t […]

The Best Way to Retain Visitors

It’s a known fact that it’s easier to keep a new visitor than it is to get a new visitor. So why is it that most churches get only a 15% return rate? The answer is simple – most pastors don’t make an effort to do so. I’ve never understood how a pastor, especially […]

Planning Holiday Outreaches

There are several times during the calendar year when Jesus followers have a unique opportunity to connect the dots between God’s heart and the hearts of the multitudes of hurting people in our community. The Christmas season is perhaps the greatest of those times. In a way, we almost have an unfair advantage, because […]

Christmas Ideas

It’s not too early to begin thinking about what you’re going to do to capitalize on the pagan holiday known as Christmas. Yes, you heard me correctly – Christmas is a pagan holiday. But contrary to what you might think, its status as a pagan holiday makes it an even more valuable evangelism tool than you […]

The ABC Holiday Checklist

Christmas has begun. Oh, Advent is still a month away, but every big box store has rolled out the holiday decorations and even mom and pop stores are getting into the act little by little. We don’t have to like it, but as the church we’d better stop digging our heels in against it. […]