Good Word of Mouth Begins with a Great 1st Impression

In every Pizza with the Pastor gathering I have ever held for newcomers I would ask the same question, “What did you notice first when you came to our church?

Without fail I would hear repeatedly, “How warmly I was welcomed.”

I would convey that story often to our Hospitality, Ushering, Greeting, and Security (HUGS) Team […]

The Six Most Common Mistakes Pastors Make and What to do About Them

Over the years I’ve seen pastors make the same mistakes over and over. Every time I see these mistakes I can almost bet their church is declining. So I thought I would share with you the six most common mistakes I see pastors doing and what to do about it.

Mistake Number One: Not making […]

ATTRACTING NEW VISITORS FOR VALENTINE’S DAY.

Cultural holidays are wonderful opportunities to attract people to your church. Take last weekend’s Super Bowl as an example. For years the church I pastored would host ‘Football Sunday’ and we would encourage unchurched people, especially men, to attend services wearing their favorite team’s jersey or colors. As a part of my message on […]

Five Steps to Encourage a Guest’s Return Visit

An important step in the growth of any church is to do whatever you can to encourage your first time guests to return for a second week. Notice I use the word ‘guest’ not visitor. To treat first time attenders as a welcomed guest, there are five things I would like to suggest that […]

The Basic Law of Congregational Life

Over the past twenty-five years I’ve worked with almost seven hundred churches of all sizes and locations. Most in the U.S. but some in Canada, Hawaii, Australia, New Zealand, and Ghana. And one overarching truth has emerged from my experiences in these churches – I call this truth  The Basic Law of Congregational Life. […]

First Week of the New Year

No matter what, most resolutions are broken before the second week of January rolls around.

Good intentions pave the road to yesterday’s results.

If you’re committed to changing things in your church, now’s the time to begin.

And it all begins with you, pastor.

Here are five-and-a-half practices that guarantee that the end of this year won’t look […]

Christmas Eve on Sunday

Christmas Eve, the most important time of the year to reach the unchurched (yes, it’s more important than Easter these days), is fast approaching and far too many pastors will be enticed by their church leaders to make one of the most fatal mistakes possible. And this year that enticement will be even more […]

Hospitality Begins with Signage

Think about times you’ve been embarrassed.  What was the context?  How did you feel?

It wasn’t good, was it?  Being embarrassed is a terrible feeling.  When I’m embarrassed, I’m tempted to turn around and run.  And that’s what I see from you too!

I hang out at a coffeehouse where there’s great service and lively conversation.  […]

5 Steps for Creating a Hospitality Culture

There is a fundamental flaw in the church of the early 21st century.  We have identified it quite clearly, but talk is inadequate.  As the old GI Joe commercial went, knowing is half the battle.  That’s great, but there’s another half to go.

What’s the issue?  Commercialization of the Church.  How did we go from […]