The 7 Front Lines of Hospitality

At my church, the first person a guest likely has conversation with is “Tom.”  Tom has Asperger Syndrome.  He’s the perfect front line for hospitality.  His life situation keeps him focused on the mission at hand.  He’s not distracted by people he knows who are tempted to chat with each other.

His job is to […]

The Long Game

One of the most frustrating realities about a turnaround is that it takes more time to get ready for a successful turnaround than it does to grow a church. 

Let me explain.
There are Several Ways to Grow a Church

Give me a big enough budget and I can fill your church I don’t care how […]

Where I Am In Life and the Most Important Lesson I’ve Learned

Several friends have emailed me recently about my station in life and what my plans are for the future. Those who know me well know my health is fair for a 78 year old and that I’m finding it hard to sit on planes for very long (I’ve only been on a plane three […]

Hospitality Begins with Signage

Think about times you’ve been embarrassed.  What was the context?  How did you feel?

It wasn’t good, was it?  Being embarrassed is a terrible feeling.  When I’m embarrassed, I’m tempted to turn around and run.  And that’s what I see from you too!

I hang out at a coffeehouse where there’s great service and lively conversation.  […]

5 Steps for Creating a Hospitality Culture

There is a fundamental flaw in the church of the early 21st century.  We have identified it quite clearly, but talk is inadequate.  As the old GI Joe commercial went, knowing is half the battle.  That’s great, but there’s another half to go.

What’s the issue?  Commercialization of the Church.  How did we go from […]

How Important is Christian Hospitality?

Perhaps you’ve noticed, our culture is often evaluating church in a negative fashion.  Church people are perceived as being hypocritical, looking very different in life expression than the claims from faith identity.  And, in a related way, the church message is received as irrelevant, out of touch with the reality of how faith intersects […]

Three Hard Choices Effective Leaders Make

Effective church leadership is the most glamourless, thankless, and frustrating job on the planet.

I make that emphatic statement based on two observations. First, I’m unaware of any other sector, profit or non-profit, that is seeing 85 percent of all operation centers facing serious decline – and the leaders of course are shouldered with the […]

Failure is Certain

I had a conversation with a pastor recently who shared that in his family of origin, “failure was not an option.” And so, he was a careful planner who sought to get “all the data” he could before making a decision. I was reminded of Ecclesiastes 12:12
Be warned, my son, of anything in addition […]

The Consumer Church Metaphor

Church members don’t generally want to have their church compared to a business, but sometimes they just can’t help themselves and they fall into the metaphor themselves.

The board meeting had a motion on the floor to upgrade the brand of Sunday morning coffee to one that was more appealing to the younger generation that […]