+ Guest Retention

+Guest Retention Jump
Start

Ever had one of these experiences:
  • A family visits your church’s worship service. They seem like they’re a “fit,” they’re all smiles and nods, and even promise they’ll be back.
  • But you never see them again. —or—
  • A guest visits and not only comes back, but he gets involved. He attends a small group meeting or two. He stops by the monthly men’s breakfast. He tries out for the choir and is invited to sing with the tenors. He’s clearly becoming “one of us.”
  • And six months later you realize he’s disappeared.
The church revolving door, guests in — guests out, is the second most common reason churches don’t grow.
Have you wondered why some churches seem to be on a never-ending growth spurt? The answer is they’ve found the answers to the questions that haunt every church:
  • How do we make a first-impression that’s life-changing?
  • How do we dismantle the us-them culture?
  • How do we inspire our first-time visitors to become returning guests?
  • How do we turn returning guests into faithful followers of Jesus… and into faithful church members too?
You’ll get these answers with our +Guest Retention Jump Start Consultation. We guarantee you’ll stem the out-of-control revolving door that’s exiting your visitors almost as fast as you can get them through the front door.
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 Step 1: Gathering

Everything a church does has a target audience. Congregations who retain their guests and members do so because they’ve focused their efforts. Using our Comprehensive Congregational Demographic Survey and the Complete +Guest Retention Audit we’ll help you identify your targets.

 Step 2:Stress Test

Churches that hang on to their guest have learned how to connect with their target population. Based on the information gathered, compiled, and analyzed from the Gathering step we’ll review your existing worship service and hospitality services to discover strengths and opportunities for connecting with your target audience. We will supply you with simple equipment to film your service for our review.

 Step 2: Stress Test

Churches that hang on to their guest have learned how to connect with their target population. Based on the information gathered, compiled, and analyzed from the Gathering step we’ll review your existing worship service and hospitality services to discover strengths and opportunities for connecting with your target audience. We will supply you with simple equipment to film your service for our review.

 Step 4: Strategic Action Plan, Execution, and Continued Support

It’s one thing to get a first-time visitor to show up. It’s something else again to hang on to them. We’ll provide you with a Strategic Action Plan to increase your guest retention. And then we’ll partner with you for three months as your pastor’s coach to ensure you can implement it. And the support doesn’t end there… you’ll get ongoing resources to keep the momentum going.
The +Guest Retention Jump Start includes everything your church needs to increase repeating visitors. Including:
The Comprehensive Congregational Demographic survey.
The Complete +Guest Retention Audit.
Use of Nest Cloud Video Cameras to capture, record, and share your worship service.
A comprehensive profile of your congregational demographics.
A one-day e-training event.
The +Guest Retention Recommendation Report.
Supportive Coaching.
Supporting Resources.
Perpetual Membership in the Effective Church Mastermind Group.
The Comprehensive Congregational Demographic survey. – When we know who you are as a congregation, we can more easily identify your key hospitality and retention propensities. This online tool allows total anonymity so that each household can share their demographic information in confidence.
The Complete +Guest Retention Audit. – A data-gathering instrument that builds a foundation for understanding your congregation, your facilities, and your history. The better we know you, the better recommendations we can make.
Use of Nest Cloud Video Cameras to capture, record, and share your worship service. – By recording your worship service from multiple angles and having it posted automatically to the Cloud using Nest Cloud Cameras, we’re able to participate in your worship service and view your congregation’s welcome practices.
A comprehensive profile of your congregational demographics. – With a thorough grasp of who you are as a congregation, it’s possible to discern who the church can most effectively connect with — and the most effective ways to make that connection last. We custom create these profiles using the data we receive from the Comprehensive Congregational Demographics surveys, and Cloud participation in your worship service/s.
A one-day e-training event. – We provide three DVD training sessions and our comprehensive Strategic Workbook. You schedule a morning, afternoon, or evening training event with your church leaders. And to wrap it up we’ll join you live via online conferencing to listen to the insights you’ve gleaned and to field your questions.
The +Guest Retention Recommendation Report. – Following the training event, we’ll evaluate the data and create a comprehensive recommendation report that provides a step-by-step strategic plan for increasing your guest-retention rate… and keep it up.
Supportive Coaching. – We’ll be right there from the beginning to help you and your congregation move through the process. With three one-on-one coaching sessions with your pastor, we’ll help ensure the process launches well, is well implemented, and gets results.
Supporting Resources. – We’ll provide additional resources to help you maintain a welcoming Guest-Connect environment in your congregation.
Perpetual Membership in the Effective Church Mastermind Group. – Open only to those leaders who have completed a consultation with the Effective Church Group. Membership includes a monthly eLetter, early access to new resources, the Mastermind Coaching Forum where we pool our experience to help each other keep current with changing trends, and an invitation to our annual two-day Mastermind Meet-Up held at destination locations for informal conversation, training, and coaching with the Effective Church Group.
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